Automotive Business Operation Excellence - Sales Content
- Introduction to the Automotive Business Operation - Sales Operation
- Sales Reception & Product Presentation
- Sales Negotiations
- Financial Services
- Vehicle Delivery
- Follow-up/Problem Resolution
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$ 199.50 Only
Automotive Business Operation Excellence - Service
- Automotive Focus Business Excellence – Service Operations
- Service Reception
- Quality Repair
- Service Delivery
- Follow-up/Problem Resolution
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$ 199.50 Only
Automotive Business Operation Excellence - Sales
- Automotive - Sales
- Process Management for Operational Excellence Overview
- What is Focus ?
- What are the Goals of Focus ?
- Focus Guiding Principles
- What Does Customer Loyalty mean to me?
- Why should I care about Customer Satisfaction?
- What Satisfies Customers?
- How does FOCUS Link to Customer Satisfaction and Loyalty?
- PROCESS MANAGEMENT BASICS
- The FOCUS Process management Model.
- VITAL FOCUS POINTS- VFP
- What are Vital Focus Points?
- VFP Components
- How can VFP Elements be measured?
- VFP FRAMEWORKS PROCESS MAPS & WORK INSTRUCTIONS.
- OPERATIONAL GUIDELINES & BEST PRACTICES.
- What is an Operational Guideline?
- Why should I use Operational Guidelines?
- Developing Operational Guidelines.
-
Understanding the VFP Frameworks
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Automotive Business Operation Excellence - Service
- Automotive Focus - Service
- Process Management for Operational Excellence Overview What is Focus ?
- What are the Goals of Focus?
- Focus Guiding Principles
- Process Management for Operational Excellence
- What does customer loyalty mean to me?
- Why should I care about Customer Satisfaction?
- How does FOCUS Link to Customer Satisfaction and Loyalty?
- PROCESS MANAGEMENT BASICS
- What is a Process?
- What is Process management?
- Key to Successful FOCUS Implementation.
- The FOCUS Process management Model.
- VITAL FOCUS POINTS
- What are Vital Focus Points?
- VFP Components
- How can VFP Elements be measured Examples of Internal Measurements.
- VFP FRAMEWORKS PROCESS MAPS & WORK INSTRUCTIONS.
- VFP Framework Process maps:- VFP Framework: Work Instructions.
- OPERATIONAL GUIDELINES & BEST PRACTICES.
- What is an Operational Guideline?
- Why should I use Operational Guidelines?
- Developing Operational Guidelines. - What are Best Practices?
- Understanding the VFP Frameworks
Get Your Service Module Now